cannahelp desk

Contact Canna to ask for help, report a bug, or request an invitation, even before signing in. Save the private tracking link to read and reply to staff messages; signed-in members also have My tickets. Replies appear on the ticket page. This is a ticket system, not an email inbox. Invitations are still issued by the Owner.

Hidden honeypot fields, single-use expiring verification, background proof of work, same-origin checks, and per-client and global submission limits reduce spam without a paid CAPTCHA. Tickets are stored in the encrypted server database and are visible only to their author and staff.

Canna brings a Windows mod manager and a private modding forum together. It started as a family project: one place to manage the games you play, share modpacks, and help each other make and troubleshoot mods.

Manually uploaded mods always require staff approval after automatic analysis, including uploads from the Owner. External imports can be approved automatically when a completed scan has no findings; suspicious findings require staff review. Older manual uploads without a recorded staff approval return to the review queue. Packing, obfuscation and malware-signature findings automatically deny a submission with a reason and notification. Packing heuristics are conservative and can flag legitimate software; rejection is a policy decision, not proof of malware. Denied archives stay encrypted and quarantined for staff inspection, excluded from the library and downloads. Admin panel → Logs shows automatic and staff decisions and their reasons. The Admin panel has a dedicated mod review queue with a full-page source workspace: file tree, safe syntax highlighting and findings linked to file/line when available. An isolated worker reconstructs supported .NET and Java code, applies suspicious-behavior heuristics and checks ClamAV public malware signatures. Detect It Easy 3.21 adds public packer/protector signatures and heuristic scanning; additional PE checks flag high-entropy executable sections, writable executable sections and unusual entry-point layouts, including files whose extension was changed. A modified or unfamiliar packer may be flagged by structure without being named; detection is not guaranteed for every packer or VMProtect variant. Packed code is not automatically malware, and protection can prevent useful decompilation. Staff must record reasons for accepted findings. Unsupported, oversized, obfuscated or failed analysis is reported explicitly and blocks approval until reviewed; a failed worker needs a new run. Worker permission failures are analysis errors, not suspicious-code findings, and cannot be accepted as a false positive. Binary signature findings do not claim source line numbers. Decompiled source is reconstructed, not the original project. New imports and uploads are analyzed automatically, including imported dependencies. Required dependencies and their dependencies are imported recursively; optional dependencies can be included. Conflicting versions or cyclic graphs are rejected. Approval is a review step, not a guarantee that a mod is harmless. Members have 2 GiB of uploaded-mod storage, VIPs 5 GiB, and admins 10 GiB; each account can upload up to 500 mods and create up to 5,000 posts and profile comments. Sign-in limits are scoped to clients and accounts.

Discover starts with game cards and remembers your chosen game when you visit another page. Use the back arrow or click Discover again while viewing it to return to the game list. The desktop app detects installed Unity games and Left 4 Dead / Left 4 Dead 2 in your Steam libraries. The website hosts discussions, mod files, member profiles and shared modpacks. Bopl Battle and ROUNDS have Unity modpacks; Minecraft support is being developed alongside it.

You choose the mods in a pack. Canna downloads the selected files from the community server, prepares the supported game's mod loader, and gives you vanilla and modded launch options. Sharing a pack links other members to its selections; it does not share the game itself.

1. Join with an invitation. Ask someone in the community for an invite. On the sign-in page, enter a username, email, password and invitation code to create your account.
2. Verify your email. Enter the code emailed to you. Later sign-ins use an email code too; you can trust your device for 30 days.
3. Download it from the website. Run the Canna installer to set up the app. Once installed, Canna checks for application updates at startup.
4. Connect your Canna account. In desktop Settings, click Sign in & connect account. Sign into the website, then type or paste the six-character code from Canna into its dedicated verification page. The app copies the code to your clipboard; verification happens automatically. The app then syncs the server library.
5. Create a modpack. In Game library, choose a detected game and click Create modpack. Add mods from Discover or import your own files, choose which are enabled, then apply the pack with the game closed.
6. Play or share. Use the game's vanilla or modded launch options. Export a local pack to share a file, or use the website's modpack sharing to create a member-only link.

The website’s Mods & modpacks game filter includes supported games even when they have no uploads. In Upload a mod, choose the game by name; Other Steam game accepts a Steam app ID. For Left 4 Dead, the upload form shows VPK packaging and practice-launch guidance. Supported Steam games appear in the desktop Library even before installation, with dimmed artwork and a Not Installed label. Their modpack and launch controls are disabled until Steam detects the installation; use Rescan Steam after installing. ROUNDS supports BepInEx 5 modpacks, local plugin imports and Thunderstore imports through the website. Its official BepInExPack_ROUNDS loader is hosted on the Canna server. Existing plugins outside Canna’s managed folder remain unchanged.

Left 4 Dead and Left 4 Dead 2 support self-contained VPK addons, including VPK-based practice and speedrunning addons. Create a pack from the game’s Library card, add a local VPK or a ZIP containing VPKs, and choose Apply modpack. Community ZIP uploads can contain VPKs and become available after review. Desktop 0.2.31 also supports reviewed L4D2 Windows x86 Valve server plugin packages with a Canna manifest, matching DLL checksum and locally generated registration. Local addons are limited to 32 MiB per file; split VPK archives, SourceMod/Metamod packages and standalone speedrunning tools are not supported by this installer.

The button is labelled Launch modded for every supported game. Launch modded enables Canna’s selected addons and launches Steam with -insecure -console -condebug for practice. Launch vanilla disables Canna-managed addons and enables -condebug without adding -insecure. Other addons, injected plugins and custom Steam launch options are not removed. Neither mode guarantees VAC compatibility for external modifications. -insecure disables VAC for that launch; it does not enable bhopping or establish leaderboard eligibility. Use each speedrunning community’s rules for valid runs. Local L4D2 launches and Canna Auto-Hop activation were verified with VAC disabled; the original Left 4 Dead remains untested.

Open a desktop modpack and select Play Lab, or open Play Lab on the website. Shared tools cover every supported game profile. Minecraft instances have their own Play Lab entry. Tools check exact enabled mod names, versions and archive hashes, dependencies, the detected game branch/build, loader label and Canna version. Unknown information stays unknown; matching manifests does not prove that a game session will work.

Create an invite-only readiness lobby and share its invitation privately. Members choose display names; other members see readiness and chosen names, without IP addresses, device names or account identifiers. Readiness expires after 60 seconds without an update. Desktop readiness refreshes while the lab is open; the website has an Update readiness button. Lobbies expire after 24 hours. Matching the host creates an isolated candidate pack with the same available archive pins; missing releases and configuration differences require explicit review. Canna never silently switches a Steam beta.

Recovery snapshots store verified cached mod archives and mod configurations on your computer. Choose an empty dedicated backup folder and storage budget in Play Lab; automatic snapshots capture the last Canna-applied setup before replacing it. Minecraft content installs also snapshot the existing setup when automatic recovery is enabled. Mark a snapshot working after testing it. Canna retains the working snapshot and up to five other snapshots per game, within the selected budget. Restore needs the game closed, intact archives and matching game/instance versions. Recovery does not downgrade or copy worlds. World data packs and save files need their own save backup. External config files outside the supported config folder are excluded.

Diagnostics read local logs and suggest checks for dependency, version, disk, memory, checksum and locked-file problems. They do not establish the cause automatically. Create dependency-closed test halves to narrow a conflict while keeping the original pack. Shared dependencies may appear in both halves. Minecraft test candidates copy mod content and supported configuration files into a separate instance, without worlds. Use the local configuration editor for CFG, TOML or JSON files; saving requires the game closed and rejects files changed outside Canna.

Publish an experimental manifest channel for a pack. Promotion to stable requires your successful-session observation for that exact manifest, with no missing/unknown preflight information. Stable is a pack owner's recorded result, not independent certification. Community observations have pages of 50 and expire after 30 days. Manifests can be downloaded and used to make desktop candidate packs when their exact archives remain available.

Privacy is the default: no automatic telemetry or hardware fingerprint. Logs, local paths, account tokens and configuration values are excluded from shared manifests. Selected shared config digests are optional. Reports and support tickets require a preview; automatic redaction is conservative, so review the preview yourself. Community reports omit usernames and device identifiers; the server retains the submitter relation privately for moderation and removal. Support tickets remain visible to their author and staff. A distinctive mod list or free-text note may still reveal something about you.

Low-end mode reduces background Steam scanning and console polling. Local tools show Canna's memory and the memory of a game launched and retained by Canna, plus a synthetic manifest-check benchmark. These measurements stay on your device. They do not measure game FPS or guarantee performance on another PC. Unity tools include BepInEx configuration and dependency tests; Source uses the existing -insecure modded launch, logs and addon/plugin management; Minecraft uses isolated content tests and instance configurations.

Automated tests cover shared game profiles, isolated install/recovery fixtures, privacy, authorization, expiring readiness, release promotion, dependency tests and desktop/mobile browser workflows. This release has not completed new live game or multiplayer verification for every supported title. Minecraft launching still needs Microsoft/Minecraft API approval. See the repository workflow test matrix for remaining checks.

Owner invitation management has a searchable, paginated history: filter active, used, expired or revoked invitations, sort by issuer, issuance date or the users with most invitations, recover newly generated codes and revoke one code or an entire unused wave. Generate 1–50 individual codes or a named wave. Newly issued codes are stored in the encrypted server database and only the Owner can view them. Legacy hash-only codes cannot be recovered, but active invitations can be revoked. Used codes show the recipient; revocation does not delete an existing account. Generation and revocations appear in Logs.

Canna rescans Steam in the background every 30 seconds and when you return to the app, so new supported installations and removals update automatically. Discover detects the installed Steam branch and build ID, including public, previous and beta branches. Build IDs are not game release numbers. Declared branch/build requirements are checked; unlabelled Thunderstore mods have unknown compatibility. Canna does not switch Steam branches or claim every mod works on a beta. Original mod creators are credited separately from the member who added a file; older catalog entries use their recorded author attribution.

Desktop Discover listings have a green Download button. Add Mods from a Steam modpack opens browsing filtered to its game and selects that pack in the visible Add downloads to selector. Approved downloads are added to that selected pack, including required dependencies; apply or launch the pack to install. Minecraft opens the release picker when no version or loader filter is selected. Details still allows choosing a specific release and optional dependencies. Canna recognizes the official BepInEx-BepInExPack loader dependency and its BepInExPack archive root for compatible Mono Unity games. The official 5.4.2305 archive layout and x64 proxy were validated for Bopl Battle; this is not a new in-game compatibility test.

Thunderstore browsing falls back to its public community package index when the experimental browsing API is unavailable. Canna caches compact metadata for 30 minutes, with search, categories, sorting and pagination; browsing does not download mod archives. CurseForge does not offer every supported Steam game.

Download Installer and Download Portable are available in the header. The Windows installer adds a Start menu entry, supports an optional desktop shortcut, and installs into your user’s Programs folder so Canna’s existing automatic updater can replace the application without administrator prompts. Uninstall is available in Windows Installed apps or by running unins000.exe in Canna’s installation folder. It removes Canna’s owned external recovery snapshots as well as its application folder, shortcuts, saved logins, settings, caches, downloads, local modpacks, skins and managed Minecraft instances—including their worlds. This is permanent. Steam game installations and mods already installed inside their game folders are separate. Portable downloads run without installation. Installer and portable editions currently contain desktop 0.2.31. The installer also includes Canna Maintenance 0.1.0, available through Windows Start, and a separate Canna Recovery copy. Maintenance can update or repair Canna, update or repair itself, restore verified previous copies, open update logs and run the full uninstaller. Downloads are verified against the server release checksum. The recovery copy stays intact during updater updates; use it to repair a missing or broken updater. Close Canna before updating it. Portable EXE downloads retain the existing built-in launcher updater.

The website adapts to phones and tablets, with touch-friendly controls, stacked discussions and moderation panels, and mobile account connection and support pages. Live chat starts collapsed on phones; tap its heading to open it.

Member directories and administrator member, Kash, review, ticket and log lists have server search and pages of 50 entries. Navigation links prefetch on hover or keyboard focus when supported by your browser. Panels stay hidden until startup finishes.

Desktop Discover opens Browse providers, with All sources enabled by default. All sources combines pages from the providers compatible with the selected game: Modrinth and CurseForge for Minecraft, and Thunderstore and CurseForge for supported Steam profiles. Individual provider filters remain available. Each combined result identifies its provider; provider-specific categories are labelled with their source and narrow the search to that provider. A failed provider shows a status message while successful providers remain browsable. Combined pages sort the returned listings, rather than promising a single global ranking across provider catalogs. Filter menus have stable top alignment, larger vertical lists, and a searchable game selector. Other filters cover game selection, categories, popularity/download sorting, pages, Minecraft versions and loaders. Browse listings or paste a project link, open Details / choose release, then Download & subscribe. Canna retrieves and reviews the archive on the server, saves approved downloads locally with checksum verification, and subscribes your account. Browsing retrieves metadata and thumbnails only. Subscriptions has search, pages, downloads, unsubscribe and a 30-second status refresh while visible. Choose a matching Steam modpack and Add to selected modpack, then Apply modpack or Launch modded; existing game compatibility and dependency checks apply. For approved Minecraft content, choose a compatible managed instance and Install into instance; data packs also need an existing world. Content and its required dependencies are verified before writing into mods, shaderpacks, resourcepacks or the world datapacks folder. Restart Minecraft to load new content. Minecraft account connection and launching still depend on Microsoft/Minecraft API approval. Community mods & modpacks retains the existing cached catalog and game cards. No provider API key is stored in the desktop app.

Within Community mods & modpacks, Discover starts with game artwork cards, with names below each image. Select a game to browse its content. Left 4 Dead starter listings include L4D2-Practice-Script, L4dAutoConfig and L4dRemovedMainMenuMusic as licensed Canna-installable VPK packages, for local practice and configuration. Workshop recommendations have been removed. Listings show descriptions directly; Show more opens a centered, fixed dialog inside Canna with a dimmed backdrop, artwork, full description, author/source links, dependencies and available Minecraft version/loader metadata. Download saves a verified catalog archive to Your downloads. Close the dialog with Close, Escape or a click outside it. Discover uses full-width compact mod cards and the remaining window height for scrolling. Resize the desktop app by dragging any edge or corner; double-click the title bar to maximize or restore it. Listings retain provided artwork and clickable author/source links. Projects without artwork have no invented logo. The practice script needs a local versus map and exec l4d2_practice in the console. Packages include the license and original source under canna-source/, inside the VPK or ZIP. These L4D addons have not been tested in a running game on this computer. To connect the desktop app, enter the six-character code on the dedicated verification page and return to Canna.

Available Implemented today Preview In development Planned Future work

Chat messages disappear after 24 hours and are removed from the active database by scheduled cleanup. Rotating backups can retain older messages until those backups are replaced. Fishing collections, coin balances and cosmetic unlocks persist until account data is deleted. Chat displays the latest 100 unexpired messages.

Use Up and Down arrows in the chat input to recall your own recent sent messages and restore your draft. Type /help in the live chat for CannaBot commands. Earn 200 total Kash for Angler, 500 for Emerald or 1,500 for Legend, then use /equip angler, /equip emerald or /equip legend. Owners can adjust balances and total earned Kash in Admin panel → Kash, with a confirmation and logged reason.

My submissions shows your uploads and imported external projects, their review status, and any denial reason. Accepted or denied entries leave this tab after seven days; accepted files remain in the library. Manual denial deletes the mod; automatic scan rejection quarantines it. Both record a reason and notify the submitter. Open Notifications → Clear all notifications to delete all of your read and unread alerts after confirmation. Other members’ notifications are unaffected. Dismissal markers prevent the same event from immediately returning; new events still arrive. Notification history is private to its recipient, limited to 500 records and retained for up to 30 days. Older entries can still be present in rotating backups and the staff audit history.

Canna's Minecraft work includes instance management and Microsoft sign-in, but it is not yet a fully verified launcher. Canna’s application has been submitted and is awaiting Minecraft API access approval before account login and account skin changes can be completed. A Microsoft code being accepted does not by itself confirm Minecraft access.

Create Minecraft instances from the first card in your game library. Canna’s Microsoft application ID is bundled and cannot be edited. To sign in, open Minecraft → Microsoft account → Sign in with Microsoft. A popup displays the code and opens Microsoft's page in your browser. You can copy the code, reopen the page or cancel. Canna does not ask for your Microsoft password; enter it only on Microsoft's sign-in page.

The Skins tab opens a home feed of Canna-created leaf skins with emerald, purple, amber, mint, midnight and copper color patterns and loads more as you scroll. Search results also load additional pages as you scroll, until the sources have no more results. External search uses a title filter but third-party images are not guaranteed to be moderated. The tab searches multiple websites. Save a result, choose its classic or slim model, and export it as a PNG. Local skin discovery, saving and export work without a Microsoft account connection. Applying it to your account requires Minecraft API access and a Minecraft Java profile.

Library filters include Minecraft version, loader and content type. Recursive dependency imports use the chosen version and loader. Complete instance installation, compatibility checking and launcher parity are still being developed; a filter result alone does not guarantee that a pack will run.

Sign into the community and post in Modding help. Include your Canna version, game, modpack and exact error. For a desktop issue, the Console tab can help you find the relevant setup or game log.

If you cannot sign in, open a private support ticket, or contact the person who invited you. Keep passwords, email verification codes, Microsoft sign-in codes and account tokens out of posts and screenshots.